Refund & Return Policy

Last updated: September 2026

1. Scope

This policy explains when Fave DMA ("we", "us") issues refunds for software licenses and hardware, and when it does not. Read it before you order: completing a purchase means you accept it.

2. Software refunds

Licenses are delivered instantly and cannot be "returned", so refunds are the exception. We will consider one only if your hardware is genuinely unable to start the software and reach basic functionality — defined as the software successfully reading memory from the target process, or otherwise performing the task it is advertised for. Once basic functionality has been reached, the purchase is final.

To request a refund, open a ticket on Discord and describe the problem in detail, including what you have tried. Our team will attempt to get you running first; a refund follows only if that fails.

3. Lifetime plans

A "Lifetime" license is a commitment of at least 18 months of access, continuing for as long as the product exists. Should we retire a product inside that 18-month window, you may receive a partial refund, the amount being at our discretion.

4. Hardware

Every hardware sale — DMA cards, Fusers, MAKCU, Ferrum and other devices — is final. We do not accept returns, exchanges or refund requests for hardware for any reason, including change of mind, compatibility questions or dissatisfaction, once the order has been placed.

5. Chargebacks

Disputing a charge with your bank or payment provider instead of contacting us is a breach of our Terms. Chargebacks lead to a permanent ban from all Fave DMA services.

6. Cancelling a subscription

You can stop a recurring plan at any time using the link in your confirmation email. No further charges are made after cancellation, and your access stays active until the end of the period you have already paid for; that period is not refunded.

7. Governing law

This policy is governed by the laws applicable to Fave DMA's place of business, without regard to conflict-of-law principles.